Fickle International Design is our free design service, where you can consult with one of our creative teams by phone, email, or online. Whether you are furnishing your entire home or simply need help styling your bookshelves, a Fickle International team member will listen to your needs, review any inspiration you've provided, and present you with design concepts, layouts, and more.
POPULAR QUESTIONS
How can I purchase an item that I have seen online?
If you do not see the item you are looking for online, you are welcome to call us at +1 775 505 3693 and we can help you over the phone. We also keep a WISH LIST for anything that we do not currently have but we have a customer or client that needs something specific. Feel free to fill out your own request here.
Where do you ship?
Fickle International can ship to street addresses anywhere in the continental U.S. Sorry, but shipping is not available for Alaska or Hawaii.
Because most of our products are shipped via FedEx, we cannot deliver to P.O. boxes or APO/FPO addresses. Fickle International does not ship to U.S. territories, including Puerto Rico and Guam.
Is sales tax charged on shipping & handling fees?
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.
What is your return policy?
We accept returns on most products within 30 days of delivery.
Please note items that are marked "final sale," "clearance," "as is" or "made-to-order" are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.
Standard Delivery – FedEx Shipments
All returnable items are subjected to a 15% return fee for standard shipments which will be deducted from your refund, not to exceed $100. Please note that the original shipping charges are non-refundable. Refunds will be applied back to the original form of payment that was used to place the order.
Home Delivery – Entryway or White-Glove
For items shipped via entryway or white-glove that are eligible for a return, the return fee will be a flat $300 per item. Please note that the original shipping charges are non-refundable. Refunds will be applied back to the original form of payment that was used to place the order.